Catopia - General Information

Catopia Guest Policies:

General Information:

Kitty Suites

Photo Tour

Check in Times

What to Bring

FAQ's

Policies

General Guidelines

Cancellation Policy

Digital Media

General Guidelines:

All cats must be brought into the facility in a carrier or on a leash-No exceptions. We do this to ensure the safety of your precious kitty.
Cats must be current on rabies and distemper vaccinations. A copy of your cat's vaccinations are required at time of check-in. Annual vaccines can be given at time of visit, with prior records.
All cats must be flea free and disease free. If evidence of fleas are found, they will be groomed and de-fleaed before entering the boarding facility.If you suspect that your cat(s) has fleas before bringing them in, please call us prior to your boarding reservation to let us know.
All collars must be removed. They can be securely fastened to the handle of their carrier.
All medications must be labeled with cat's name, owner's name, veterinarian's name, any special instructions, and what the medicine is for.
Prescriptions or special diets are not a problem. We are also able to administer injections and special medications. Please be sure to notify our staff at time of check-in.
Bring only what is needed and in a resealable container with the cat's first and last name on the outside.

Cancellation Policy :

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Please let us know if there are any changes in your plans as soon as possible so we can accommodate your schedule. A credit card number is required in order to hold reservations during peak periods. Please note that no charges will be billed to your credit card unless the cancellation policy is not followed.

PEAK PERIODS
March 3-March 31
Apr. 14-Apr. 25
May 15-Sept 15
Nov 3-Jan 19
Up to 5 days prior notice of cancellation-no charge.
Less than a 5 day prior notice of cancellation - charge of 10% of stay booked will apply.
Same day or no show - charge of 15% of stay booked will apply
OFF PEAK PERIODS
Jan 16-March 2
April 1-May 13
April 26-May 14
Sept 16-Nov 2

Digital and Other Media:

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By bringing your special kitty to Catopia there is a chance that he/she will become a star. We like to show off your favorite cat just as much as you do. By boarding at Catopia you agree to let Catopia, and the catopia.com website take photos of your cat while boarding or being groomed and to use such photo for promotional and marketing purposes. The picture may be altered for the purposes of proper publication on the website. Catopia retains the rights of such image(s).

Upper Respiratory:

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Catopia takes great pride in providing you and your special kitty friend with the cleanest and healthiest feline boarding facility in the Northeast Florda, Southeast Georgia area. However, no boarding kennel is 100% safe from Feline Upper Respiratory Infection, including us. You do take a risk each time you board your cat and there are no guarantees against F.U.R.I. at Catopia, we exercise the utmost in care to keep our facility clean, sanitary and properly enclosed. We check each and every feline guest for visible signs of fleas and disease before he/she ever enters any one of our resort suites.

If you feel that your cat is sick or may be sick, we kindly request that you phone ahead to inform us of his/her illness before boarding. We must take every precaution, as Feline Upper Respiratory Infection is very serious and can infect our facility and the other cats staying with us. This is the only thing Catopia has no control of and therefore, we leave the responsibility to you as an owner to be accountable for your pet. If your cat is discovered with F.U.R.I., we will do our best to isolate your kitty from the others, so as to not spread the illness. We will also contact one of our Catopia Veterinarians immediately for treatment. All vet and delivery charges will apply.

For More information about Feline Upper Respiratory click here.